SHIPPING
Orders can only be shipped to the contiguous 48 states and APO/FPO destinations. If you live in Alaska, Hawaii, Puerto Rico or another part of the world, we are unable to ship to you at this time. *APO/FPO restrictions apply on a few pieces of merchandise. Canary Lane will contact you if we are unable to deliver a portion of your order to the APO/FPO address you supply.
Our distribution center determines the best parcel carrier for your package’s delivery. The parcel carrier is based on the location, size and number of packages going to a specific area and could be delivered by Fed Ex, U.S. Postal Service, etc.
Majority of our items are “Free Shipping”. If item is not indicated as Free Shipping then shipping is $8.95.
We currently do not offer local pick up at this time.
In-stock merchandise typically leaves our warehouses within 3 to 5 business days from the time we process your completed order. Our shipping partners are experiencing volumes that are taxing to their nationwide logistic networks causing extended delays outside of our control. Please reference your tracking number for more information about your order.
It is our policy to do all we can to pack your order in a single shipment. Our ability to ship an order all together depends upon the availability, size, weight, and compatibility of the items ordered. If an item is out-of-stock, it will be sent when it becomes available. You will not incur any additional charges if your items ship in separate boxes.
No, that option is not available at this time.
You may check on the status of your current and previous orders on Your Account page.
Our parcel distribution center determines the best parcel carrier for your package’s delivery and cannot accommodate special requests. The parcel carrier is based on the location, size and number of packages going to a specific area and can be delivered by the U.S. Postal Service, FedEx, etc.
Your order can be shipped to a different address; however, we can only accept one shipping address per order. To ship to a different address, please check the box “Ship to a different address,” on the Checkout page. A new order will need to be created for each address that you’d like merchandise shipped to.
PAYMENT
The bank that issued your credit card was unable to authorize the charge. Please contact your bank directly for specific information.
Canary Lane collects sales tax for all states that require sales tax be collected on purchases. Go to https://www.avalara.com/taxrates/en/state-rates.html to check the requirements and rate for your state.
While sales tax will be automatically applied during online or phone checkout, if ordering by mail, please include the appropriate sales tax with your payment. Your purchase is subject to sales/use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or other remote means. You are still responsible for tax on your purchase. Most states require purchasers to file a use tax return to report any purchase that was not taxed and pay tax on the purchase.
The Credit Card Security Code (or CVV) is: A three-digit security code that is printed on the back of VISA, MasterCard or Discover credit cards in reverse italics in the card’s signature panel. A four-digit security code that is printed on the front of American Express cards above the credit card number. The code is used to verify that the card is in the user’s possession.
Canary Lane accepts Visa, MasterCard, American Express and Discover credit cards as well as PAYPAL.
Please allow one billing cycle for the credit to appear on your account.
